FAQ

When will my order ship?

Most orders are processed in 1–3 business days and arrive 5–10 business days after that. Some items take longer to dispatch; the product page shows the exact estimate. Large furniture can take longer to deliver. You will get a tracking number by email as soon as your order ships.

Do you ship outside the US?

Not at the moment. We ship within the United States; some items cannot ship to Alaska, Hawaii or US territories – this is shown at checkout.

Is shipping free?

Standard shipping is free on items of $50 or more. Our products ship from several US suppliers, and the $50 threshold applies to each supplier’s items in your order. Checkout always shows the exact shipping cost before you pay.

Why did my order arrive in two boxes?

We work with several US warehouses, so items from one order can ship separately. Each package gets its own tracking number.

Can I return something?

Yes – you have 30 days from delivery. Email us first at yo@limpingbear.shop with your order number and we will send return instructions. Refunds go back to your original payment method within 5–10 business days after we receive the return.

My item arrived damaged. What now?

Sorry about that. Email us within 7 days of delivery with a few photos and we will arrange a replacement or a full refund.

Can I change or cancel my order?

Email us as soon as possible. If the order has not shipped yet, we will do our best to change or cancel it.