Refund policy

Return & Refund Policy

Effective Date: April 3, 2026

LIONMERE LLC (“we”, “us”, “our”) operates the Limping Bear Shop at limpingbear.shop. We want you to be completely satisfied with your purchase. If you are not satisfied, please review our return and refund guidelines below.

1. Return Window

You have 30 days from the date of delivery to initiate a return. After 30 days, we cannot offer a refund or exchange.

2. Eligibility

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging
  • Accompanied by the receipt or proof of purchase

The following items are non-returnable:

  • Custom or personalized products (e.g., custom neon signs)
  • Items marked as “Final Sale”
  • Gift cards

3. How to Initiate a Return

To start a return, please email us at yo@limpingbear.shop with your order number and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.

Do not ship items back without contacting us first. Returns sent without prior authorization may not be accepted.

4. Return Shipping

The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product). We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

5. Refunds

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Your bank or credit card company may take additional time to post the refund.

6. Damaged or Defective Items

If you receive a damaged or defective item, contact us within 48 hours of delivery at yo@limpingbear.shop with photos of the damage. We will arrange a replacement or full refund at no additional cost.

7. Exchanges

We do not process direct exchanges. Please return the original item for a refund and place a new order.

8. Late or Missing Refunds

If you have not received a refund within 10 business days of our confirmation email, check your bank account again, then contact your credit card company. If you still have not received your refund, contact us at yo@limpingbear.shop.

9. Contact Us

LIONMERE LLC
7901 4th St N, STE 300
St. Petersburg, FL 33702
Email: yo@limpingbear.shop